Activant is a premier provider of technology solutions for the office products industry. Click on the right to find out more about our products and customers, or read below to find out how Activant is solving challenges within the industry.
Independent office products dealers face margin pressures and shrinking market share due to the explosion of national big box office supply stores on the web and in major metropolitan shopping areas plus the expansion of those stores from consumer and home office into business-to-business markets. Independent dealers are struggling to offer attractive pricing and shopping convenience in their local markets with significantly less technology, infrastructure, and capital resources available than their big-box competitors.
New Technologies for New Challenges
Activant Vision™ (formerly The Systems House Inc.) helps independent office products dealers achieve better margins through sophisticated pricing and inventory management tools. Vision’s strong customer emphasis gives dealers unique tools that help them differentiate from their big box competitors by providing exceptional service. Built-in Customer Relationship Management (CRM) pinpoints customer opportunities and highlights exceptional changes in sales activity or service level problems so relationships are always kept in a positive and most productive state. Vision’s VSP+ e-store offers dealers a branded web presence that lets them provide high-end ordering and self-service for their business-to-business and business-to-consumer customers.
Leading Solutions for Office Product Dealers
Vision’s powerful relational database and rich graphical interface help dealers achieve the maximum throughput from minimum people resources. Simple graphical screens are easy-to-learn and easy-to-use and automate routine functions like e-mailing order confirmations and customer statements. Barcode scanning at point-of-sale and in the warehouse improves efficiency and provides user metrics so business operations can be benchmarked and improved. CRM events shine a spotlight on sales opportunities, for example surfacing customers that have purchase one type of item but not another, such as customers that have purchased supplies but not paper. Follow-up activities are actionable and visible to executive management and everyone that touches a customer for truly exceptional service.
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